Reference

Your legal terms in one place

We keep the legal page close to the account flow, so you can read what applies before you open the lobby or touch the wallet.

Local lawAccount checksDANA, OVO, GoPay, QRISWIB support
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ole99 Your legal terms in one place
CONTACT ROUTES

Where to reach our legal team

When you need a legal change, the fastest path is the contact channel inside your account.

Live chat Open chat from the account menu and send your legal request between 10:00-22:00 WIB. We use it for access changes, data copies, and account closure questions, then keep the thread in our record.
Email Write to our support inbox with your registered name, phone number, and the account email. We match the sender before we change data, confirm access, or answer a record request.
Account form On mobile or desktop, go to Account > Legal Request and add screenshots if they help. That route is useful when your question involves DANA, OVO, GoPay, or QRIS records.
RECORD HANDLING

How we handle records and access

We treat legal handling as part of account security, not a separate afterthought. Login history, device type, and support thread IDs help us spot unusual access from Android, iPhone, or desktop, while…

Data handling

We store only the account fields, login timestamps, and transaction references needed to run your account and answer legal requests. Sensitive changes stay linked to the original request so we can trace them later.

Cookies

Cookies keep your session open while you move between pages, and they help us remember device and login state. You can clear them in your browser, then sign in again.

Device security

When the same account signs in from a new Android phone, iPhone, or desktop browser, we may ask for a fresh check through email or chat. That extra step protects account changes from misuse.

Retention

We keep legal records only for the period needed for account handling, dispute handling, and local record rules. After that, they are removed from active use or turned into non-identifying records.

Change requests

If your name, phone number, or payout route changes, send the request from your registered channel and include the current details. We verify the match before updating anything tied to the record.

Contact path

Use live chat for quick questions, email for written requests, or the form inside Account for tracked follow-up. Each path is linked to one reference on our side.

Common legal questions from Indonesia

This page is here so you can see what applies before you move ahead. Our legal terms cover access, records, contact routes, and account changes, and the same rules apply whether you use mobile or desktop. If you are unsure which channel to use, start with the account form or live chat and we will point you to the right next step under local law.

We keep the account fields, login times, device type, support thread IDs, and payment references needed to handle your account. We do not use that record for anything outside the stated legal purpose.

Yes. Send the request from the registered email, phone, or account form, and include the new details. We confirm the match first, then update the record if local law allows it.

We verify against the registered channel, recent login data, and the details already tied to the account. If something does not line up, we ask for a fresh message before we move ahead.

Access depends on local law, and we only provide service where that law permits it. If your location changes, the same rule applies to the account and the pages you can reach.

We keep legal records only for the period needed for account handling, dispute handling, and local record rules. After that, they are removed from active use or turned into non-identifying records.

Use live chat, email, or the Account > Legal Request form. Chat works fastest for simple questions, while email and the form help when you need written tracking or file attachments.

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