Reference

Privacy Policy for Your ole99 Account

At ole99, our Privacy Policy explains what we collect when you open an account, confirm a device, or use DANA, OVO, GoPay, or QRIS.

Account dataCookie useWIB supportDevice checks

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How This Policy Applies

ole99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to the details you give us when you create an account, sign in from mobile or desktop, or contact us about your profile. It also covers device signals, browser type, session time, and payment references from DANA, OVO, GoPay, and QRIS when those

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rails are used on the site. We use that data to confirm access, prevent duplicate accounts, handle disputes, and send messages about your request. Where local law permits access, the same rules apply across Indonesia and to each device you use. If a record must be
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kept for security or audit reasons, we keep only what we need for that purpose and remove the rest when retention ends.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to Ask About Privacy

If you want to check a record, correct a detail, or ask what we keep, reach us through live chat, email, or the account form.

Live Chat Use live chat when you need a quick check on stored name, phone, or payment reference. We can confirm whether the request is logged, explain the next step, and tell you which details we still need.

Email Send an email if you want a written trail for correction, deletion where law permits, or account access questions. We reply in WIB hours and keep the case with the same privacy team.

Account Form Use the form from your account area when you need to update profile data or report a privacy concern from Android, iPhone, or desktop. It helps us match the request to your record.

SECURITY CONTROLS

How We Handle Your Data

We keep privacy handling close to the account flow so you know what happens to your details.

Data Use

We store the name, phone, and email you submit at registration, then pair them with login time, device type, and session history so we can keep access records accurate.

Cookies

Cookies help us remember language, device state, and the last page you used. They also help us spot repeat logins from a new browser and keep session handling consistent across mobile and desktop.

Account Security

If your sign-in looks unusual, we may ask you to confirm the registered phone or email before we change private details. This check protects your profile when you switch devices or networks.

Retention

We keep account and request records only for the period needed for security, dispute handling, and audit needs. After that period ends, we remove or anonymise fields that are no longer required.

Contact Route

For privacy questions, contact us through live chat or email from the account you use here. That lets us match the request to the right record and avoid extra back-and-forth.

Change Requests

You can ask us to correct your name, phone, email, or other profile detail. We verify the account first, then apply the change and keep a log so the request path stays clear.

Privacy Questions We Hear Most

These answers explain what we collect, why we keep it, and how you can ask for a correction. If you contact us from Android, iPhone, or desktop, we follow the same record-matching steps and answer in WIB support hours. Local law still applies, so access and any change request are handled only where the law allows.

We collect the name, phone number, email, device type, and sign-in time you provide during registration. If you use DANA, OVO, GoPay, or QRIS, we may also keep the payment reference tied to that request.

Cookies help us remember your language choice, keep your session active, and recognise when you return from another browser or device. They also help us spot abnormal login patterns and keep the site state consistent across desktop and mobile.

Yes. Send the request from the email or phone linked to your account through live chat or the account form, then tell us which field should change. We verify the record before we update it.

We keep records only as long as they are needed for access checks, dispute handling, security, or any retention duty that applies to the request. When that purpose ends, we remove or anonymise data that is no longer required.

Only the details needed to process or verify a payment request are shared with the relevant payment partner. We do not hand out extra profile data, and we keep payment references tied to the account file.

If local law does not permit access or processing in your location, we do not provide the service there. The same rule also applies when a request would go beyond the scope allowed by law.

Use live chat for quick questions, email for a written trail, or the account form for changes linked to your profile. Every route goes to the same privacy team, so your request stays in one case.

Privacy Policy for Your ole99 Account

Where to Ask About Privacy

How We Handle Your Data

Data Use

Cookies

Account Security

Retention

Contact Route

Change Requests

Privacy Questions We Hear Most

01 What data do you collect when I open an account?

02 Why do you use cookies?

03 Can I ask to correct my details?

04 How long do you keep my records?

05 Do you share my data with payment rails like DANA, OVO, GoPay, and QRIS?

06 What if local law does not allow access where I am?

07 Which channel should I use for a privacy request?

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